Your customers are located around the world and time difference would be common issue when servicing customers. In order to shorten turnaround time and enhance customer experience Oriental highly recommend implementing the iTrader Global Customer Portal. iTrader Global Customer Portal is a Web interface to allow customers and internal staff to login in through a dual-password protected secure platform and enquire their corresponding information. Customer / Authorized personnel can check information such order status, invoice status, shipment status and packing information etc and “pull-out” information in a timely manner. In addition, the Global Customer Portal also includes the function of managing online product catalogue via iTotal ERP system under a real time basis.

Your company can consider to implement Global Supplier Portal. A secured web interface to allow supplier to login and input information related to purchase and delivery such as packing information. Supplier will be only allowed to see P/O which is only relevant to them. Your personnel will be responsible to checking and approving such information provided by Vendor or Suppliers. Advantages of this approach are to be able to streamline workflow between supply chain and minimize human effort and error.

Your company can consider to implement Global QC Portal. A secured web interface to allow third party QC company to submit QC report.